Refund policy

Effective as of July 2026

At Kiki's Way, your satisfaction matters. We want you to shop with confidence, knowing that if something isn't right with your order, we're here to make it right. This policy explains how returns, refunds, exchanges, and cancellations are handled for purchases made through our website.

At a Glance

  • 30-day return window from the date of delivery.
  • No restocking fees on approved returns.
  • Defective, damaged, or incorrect items qualify for a replacement or full refund.
  • Return shipping costs are the customer's responsibility for change-of-mind returns.
  • Refunds are processed within 7 business days after the returned item is received and inspected.
  • All refunds are issued to the original payment method.
  • A Return Authorization (RA) is required before sending anything back.

This policy applies to purchases made through kikisway.com and shipped within the United States.

1. Questions About Returns or Refunds?

If you have any questions, our support team is happy to help:

Email: info@kikisway.com
Phone: +1 (575) 313-8870
Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (MST)
We respond within 24 hours on business days.

2. Order Fulfillment & Return Location

Kiki's Way ships from our U.S. warehouse located at:

4350 N 5th Street, STE 100
North Las Vegas, NV 89030
United States

Approved returns should be sent to this address, or to an alternate address provided when your Return Authorization is approved.

Please do not send returns without prior authorization — unauthorized returns may not be accepted.

3. 30-Day Return Window

You may request a return within 30 days of receiving your order. To qualify, the following conditions must be met:

  • The product must be unused and in its original condition.
  • The product must be returned in its original packaging.
  • Proof of purchase (order confirmation or receipt) is required.

Returns requested after 30 days may not be eligible for a refund. No restocking fees apply to approved returns.

4. How to Start a Return

To initiate a return, follow these steps:

  • Email info@kikisway.com with your order number and the reason for the return.
  • Our team will review your request.
  • If approved, we'll issue a Return Authorization (RA) along with return instructions.
  • Ship the approved return within 7 days of receiving the RA.

Returns sent without authorization may not be accepted.

5. Return Shipping Costs

Defective, Damaged, or Incorrect Items

If you receive an item that is defective, damaged, or not what you ordered:

  • Contact us as soon as possible.
  • Provide clear photos of the issue. We may request video if needed.
  • Once verified, we'll arrange an appropriate resolution — either a replacement or a full refund.

Change of Mind

If you changed your mind or ordered the wrong product:

  • Return shipping costs are your responsibility.
  • The return shipment must include valid tracking.

6. Refund Processing

Once your returned item has been received and inspected:

  • You'll receive an email confirming the inspection result.
  • Approved refunds are processed within 7 business days.
  • Refunds are issued to the original payment method used at checkout. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

7. Exchanges

If you'd like to exchange an item, reach out to our support team. Once your return has been approved, you can place a new order for the replacement item. Exchange requests follow the same eligibility requirements as standard returns.

8. Damaged or Defective Products

If your order arrives damaged or defective:

  • Let us know within 48 hours of delivery.
  • Include photos showing the damage or defect.
  • After verification, we'll offer either a replacement or a full refund.

9. Order Cancellations

Orders can be canceled for a full refund before they have shipped. Once an order has been dispatched, it can no longer be canceled and must follow the standard return process after delivery.

10. Non-Returnable Items

The following items are not eligible for return:

  • Custom or made-to-order lighting products.
  • Items marked as Final Sale.

11. Contact Information

Kiki's Way

Nidalla LLC

2930 Claude Dove Drive APT 5

Las Cruces, NM 88011

United States

EIN: 41-4066775

Phone: +1 (575) 313-8870

Email: info@kikisway.com

Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (MST)
We respond within 24 hours on business days.