FAQ

Have a question about your order? Chances are it's answered right here. Take a look below, and if you're still stuck, our support team is just an email away.

Customer Support

How quickly will I hear back?

We work through messages in the order they come in and aim to reply within 24 hours on business days.

How do I get in touch?

Shipping & Delivery

Where do you ship?

Right now, we only ship within the United States, including Alaska, Hawaii, and U.S. territories. We don't ship to P.O. Boxes, APO/FPO addresses, or international destinations.

Who delivers my package?

We work with USPS, UPS, FedEx, and DHL, chosen based on your delivery location.

How long does processing take?

Orders typically take 1–2 business days to process. Our cutoff is 5:00 PM EDT — anything placed after that starts processing the next business day.

How long does shipping take?

Once processed, expect 3–7 business days in transit, depending on where you're located.

So what's the total wait time?

Add processing + shipping together, and you're looking at roughly 4–9 business days from order placement to delivery. You'll get the specifics in your confirmation email.

Can I change my delivery address after ordering?

Maybe — but you'll need to move fast. Our fulfillment team starts processing within 1–2 business days, so email us right away at info@kikisway.com with your name and order number. Once your order's been processed or shipped, we can't guarantee a change.

What if an item I ordered is out of stock?

We'll let you know by email. If it can't be restocked within a reasonable time, you'll be refunded automatically — no action needed on your end.

How do I track my order?

Head to our Order Tracking page and pop in your tracking number. Stuck? We're happy to help.

My tracking number isn't working — what now?

Give it 24–48 hours to activate. Still nothing? Reach out and we'll sort it out.

Returns & Refunds

My item arrived damaged — what do I do?

Sorry to hear that! Let us know within 48 hours of delivery — contact us with your name, order number, and a few photos of the issue, and we'll take it from there under our 30-day return policy.

Can I return my order?

A Return Authorization (RA) is required before sending anything back. Here's how it works:

  • Reach out first — email us at info@kikisway.com with your name, order number, and the reason you're returning the item.
  • We'll review and approve — if approved, we'll issue an RA along with return instructions.
  • Ship it back within 7 days of receiving your RA, to:

4350 N 5th Street, STE 100
North Las Vegas, NV 89030
United States

  • Use tracked shipping — this is required, not optional.
  • Send us the tracking number once your package is on its way.
  • Pack items securely, ideally using the original packaging.

Note: returns sent without prior authorization, or without traceable shipping information, may not be accepted.

What condition does the item need to be in?

For us to accept a return, your item needs to be:

  • Unused and in its original condition
  • Returned in its original packaging
  • Free from heavy wear, damage, or missing pieces (unless the problem originated on our end)

Who pays for return shipping?

Return shipping costs are the customer's responsibility for change-of-mind returns. If the item arrived defective, damaged, or incorrect, we'll cover it and arrange a replacement or full refund.

Is there a restocking fee?

Nope, none at all.

When will I get refunded?

Once we've received and inspected your return, we'll email you to confirm it's approved. From there, your refund is processed to your original payment method within 7 business days. Depending on your bank or payment provider, it may take a little longer to appear in your account.

Get in Touch With Us

Email: info@kikisway.com
Phone: +1 (575) 313-8870

Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM EDT

Typical response time is within 24 hours on business days.

Our Address

Kiki's Way

#1 HOME SUPPLY LLC

Company No: 10548400

EIN: 45-8273648

1000 North West Street, Mid-Town Brandy Wine, Suite 1200, Wilmington, DE 19801, United States